FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.
Advisories
No advisories yet.
Fixes
Solution
No solution given by the vendor.
Workaround
No workaround given by the vendor.
References
History
Fri, 20 Mar 2026 09:00:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| First Time appeared |
Freescout Helpdesk
Freescout Helpdesk freescout |
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| Vendors & Products |
Freescout Helpdesk
Freescout Helpdesk freescout |
Thu, 19 Mar 2026 21:30:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Description | FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209. | |
| Title | FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages | |
| Weaknesses | CWE-284 | |
| References |
| |
| Metrics |
cvssV3_1
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Projects
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Status: PUBLISHED
Assigner: GitHub_M
Published:
Updated: 2026-03-19T21:21:54.613Z
Reserved: 2026-03-13T18:53:03.532Z
Link: CVE-2026-32752
No data.
Status : Received
Published: 2026-03-19T22:16:41.650
Modified: 2026-03-19T22:16:41.650
Link: CVE-2026-32752
No data.
OpenCVE Enrichment
Updated: 2026-03-20T08:55:35Z
Weaknesses